Refunds & Cancellations Policy for Human Luggage

Thank you for choosing Human Luggage (“the Product”). Please read this Refunds & Cancellations policy (“the Policy”) carefully before making a purchase. By placing an order, you agree to the terms detailed below.

1. Cancellation Before Shipping

• You may cancel your order any time before the Product has been dispatched.
• To request cancellation, please contact our customer support via email or phone (details provided at checkout).
• Once your cancellation request is confirmed, any payment made will be refunded in full using the same method used at the time of purchase (unless otherwise stated).

2. Cancellation After Shipping

• If the Product has already been shipped, cancellation will not be possible in the usual sense.
• In this case, you may opt to refuse delivery or initiate a return after receiving the shipment. The return process is described in Section 4.

3. Returns & Refund Eligibility

• You are eligible for a refund only if the Product is returned to us in its unused, undamaged, and original packaging condition, and the return is initiated within [X days] days from delivery (please replace “X” with your chosen time frame—e.g., 7, 15, or 30 days).
• Products that have been used, altered, or damaged due to misuse may not qualify for a refund.
• Please include all original accessories, documents, and gift items (if applicable) when returning the Product.

4. Return Process

• To begin a return, please contact our customer support team with your order number and reason for return.
• Once your request is approved, we will provide you with return shipping instructions and a return authorization code.
• You are responsible for shipping the Product back safely unless otherwise specified by us. We recommend using a trackable shipping method.
• We will inspect the returned item when it arrives. Refunds will be processed only after satisfactory inspection and confirmation of eligibility.

5. Refund Processing

• After the Product is accepted for refund, we will process the refund within [Y business days] days (please replace “Y” with your chosen time frame—e.g., 5–7 business days).
• The credit will be issued using the original payment method. Depending on your bank or payment provider, it may take additional time before the refund appears in your account.
• Shipping and handling charges (if any) are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or defective item).

6. Defective or Wrong Items

• If you receive a defective, damaged, or incorrect Product, please notify us within [Z days] days (please replace “Z” with your chosen time frame—usually 3 or 7 days) from delivery.
• Provide photographic evidence of the defect or damage. Once validated, we will arrange for repair, replacement, or full refund of the Product, including any shipping costs incurred.

7. Cancellation by Us

• We reserve the right to cancel any order at our sole discretion (for instance, in case of pricing errors, unavailability of stock, or suspected fraud).
• In such cases you will be informed promptly and any payment made will be refunded in full.

8. Changes to the Policy

• We may update or revise this policy from time to time. Any changes will be posted on our website and will apply only to purchases made after the date of amendment.

9. Contact Us

If you have any questions, concerns, or requests regarding cancellations, returns or refunds, please contact:
Customer Support – Human Luggage Team
Email: webcreativeagency08@gmail.com
Phone: +91 9151601438
Available: [insert support hours/time-zone]

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We are committed to making your purchase experience smooth and transparent. Thank you for choosing Human Luggage. 🧳